Returns are subject to prior approval. To initiate a return, please email support@chemimpex.com with your reason for return, for approval.
If approved, you'll receive a return confirmation email with an RMA number and instructions on how to return the product. Products must be returned in original packaging, with the original label attached, and the return must be completed within 14 days. Customers are responsible for the cost of return shipping. A restocking charge of at least 20% applies to most returns.
Please note that certain products (e.g., diagnostic reagents, refrigerated/frozen items, custom products, orders under $30) cannot be returned. For more information, please contact us.